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Reasons to Switch to a POS System – Part II

Mar 14, 2018

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It is no surprise that business owners are some of the busiest people around. Juggling the various aspects of their business on any given day can prove to be challenging. Finding ways to improve processes and streamline operations can save business owners a lot of headache and energy. Securing a reliable point-of-sale system can help increase productivity, decrease work load, and minimize errors for merchants and their staff. 

Last week, we discussed some of the reasons that a merchant should switch to a POS system. In that article, we highlighted these benefits:

  • Identifying the Reason for Inventory Shrinkage
  • Making Markdown Management Easier
  • Tracking Promotions More Successfully
  • Maintaining Control When Away
  • Prices Remain Consistent Across Locations

Below are a continuation of the benefits of switching to a POS system:

Improved Customer Service

According to Forbes, meeting the millennial customer service challenge in the way that they want to be served today is vital. Specifically, it is important to meet the tech element, which means identifying the best ways in which to streamline the customer experience through technology. It must also be kept in mind that millennial customers have had technology, such as smartphones, available to them since they were very young. As a result, they are not inclined to put up with any processes that are time-consuming and clunky. POS systems help you to provide the streamlined service that your customers demand. 

All-in-One System

Purchasing equipment can be a costly expense for any business. This can be particularly true if you purchase equipment on a per-item basis. Implementing a comprehensive POS system can give you access to a variety of tools within a single package. Most point-of-sale systems offer a variety of features that gives you the ability to do everything you need without the need to invest in separate systems. 

More Efficient Use of Personnel

As a business owner, you must make sure that you are able to make the most efficient use of your personnel as possible. Yet, many business owners find that their staff is frequently bogged down with tasks that are inefficient and unproductive. Ultimately, this costs your business money. Among the most important advantages to a POS system is that it gives you the opportunity to ensure your personnel are devoted to tasks that will benefit your business, including improved customer service. With a comprehensive POS system, you gain the chance to allocate human resources to the most important areas of your business. Rather than spending hours on inventory every week, staff can instead focus on areas that will truly help your business to thrive. 

Improved Employee Management

If it feels as though you are spending too much time tracking your employees and determining who is working when, a POS system can help you to manage your employees more effectively and in less time. This makes it possible to adjust employee hours so that you are able to increase efficiency and ensure that you are able to have the right amount of staff scheduled for when you need them the most. 

Access Sales Reports at the Click of a Button

Sales reports can provide valuable insight into every aspect of your business, but those reports are only as good as the information on which they are based. Rather than spending a lot of time compiling sales reports, a POS system can keep track of all vital sales information and then give you access to that information with just the click of a button. For instance, you can compare the items left in your inventory to sales as they occur in real time, giving you the ability to know when you need to restock. You can even gain insight into which products are selling well and which products are not selling as well, so you know when you need to discard items and replace them with more popular products. 

Making the switch to a point-of-sale system can provide you with the information you need in real time so that you are able to make more informed business decisions. With access to such information, you can not only save time, but also save money while implementing systems that will help make your business more profitable. 

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